Startek Recruit 4,000 Jobs Globally, Check Now

NYSE-listed Startek, which had earlier joined its businesses with Indian BPO firm Aegis, is to hire another 3,000-4,000 employees globally (Jobs Globally) this year as it frequently adopts digital and industrialization technologies.

Following the increase, the company’s global headcount will grow to about 43,000-44,000 personnel across 46 campuses in 13 nations. The Business Process Management (BPM) firm would hire employees to be across its markets in India, APAC, and the Americas.

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Jobs Globally | Business Process Management

“In 2021, we understand sectors such as Banking, Financial Services and Insurance (BFSI), e-commerce, emerging tech, and healthcare will profit by transferring products and customer rules online and becoming customer contacts on digital courses. This will further build around 3,000-4,000 additional jobs globally,” Rajiv Ahuja, President at Startek, told BusinessLine.

“E-commerce and consumer durables businesses are digitizing their equipment chain, and we are now witnessing a swivel to cater to these emerging businesses. The pick-up in charge from semi-urban and rural areas is also rendering into an improvement in volumes of customer inquiries, supply chain management, and back-office services,” he added.

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Startek is now leveraging digital and industrialization across most of its global BPM programs and then transforming it into a “force multiplier”, rather than starting with pure labor arbitrage as a single most significant value statement.

Startek Businesses

During the Covid-19 pandemic, Startek’s businesses were not changed much as its appearance in areas such as travel and hospitality has been “relatively low” associated with other BPM companies. More than 70 percent of its business was driven by divisions deemed necessary and non-discretionary such as telecom, cable, and media, BFSI, and healthcare among others.

In 2020, Startek hired an added 2,000 people beyond its centers in Tier-II and III cities in India. The pandemic has created a breaker in demand beyond domestic e-commerce, food-tech, BFSI, and customer durables businesses, which required hiring across these cities, he added.

In India, the firm employs 18,000 people across 17 BPM centers.

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In 2018, BPO firm Aegis, a collection company of private investment firm Capital Square Partners, had approved an affiliation with US-based Startek to join with the latter in an all-stock sale.